At CUKOO, we strive to provide our customers with the best shipping experience. We offer fast and reliable shipping services across India. Below are the details of our shipping policy:
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Orders received before 12 pm will be shipped out the same day. All other orders and orders received on Sundays will be shipped the next day.
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Our warehouse is open seven days a week, except for national holidays.
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Since we are shipping from Delhi, all orders within Delhi-NCR will be delivered within 2-3 business days. For the rest of India, delivery time will vary from 3-5 business days depending on the distance.
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We also offer express shipping services for pan-India orders at an additional cost of 50 rupees. This service is only available for prepaid orders. The package will be delivered the next day.
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For customers in Delhi-NCR, we offer same-day delivery via porter services at an additional cost of 300 rupees. Customers can also opt for a personal delivery service at their own expense.
Please note that delivery times may vary due to unforeseen circumstances beyond our control. We will do our best to keep you informed of any delays.
We ship all our orders via reputable courier partners, and tracking information will be shared with you once your order has been shipped. Please ensure that the correct shipping address and contact information are provided at the time of checkout to avoid any delays or additional charges.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at +919319748512 (WhatsApp only)
We at Cukoo are committed to providing our customers with a hassle-free shopping experience. We understand that sometimes the product may not meet your expectations, and you may need to return or exchange it. Therefore, we offer a 7-day return, refund, or exchange policy from the date of delivery.
NOTE: RETURNS ARE NOT VALID ON ANY PRODUCT BOUGHT IN ANY SPECIAL SALE PERIOD, FOR EXAMPLE: "BLACK FRIDAY SALE".
ONLY EXCHANGE IS AVAILABLE .
If you wish to return or exchange a product, please follow the below steps:
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Contact our customer support team at +919319748512 (WhatsApp only)within 7 days of delivery.
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Our team will guide you through the return process and issue you a return Request.
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Hand over the product with its original packing to the pick-up person. The pick-up person will inspect the product and click a picture of it in front of you.
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Once we receive the returned product, our quality team will inspect it for any damages or defects.
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If the product is found to be in its original condition, we will initiate a refund or exchange as per your preference.
Please note that we do not charge any return shipping fees. Also, we reserve the right to refuse a refund or exchange if the product is not returned in its original condition or if it is returned after the 7-day return period.
If you have any queries or concerns regarding our refund policy, please do not hesitate to contact our customer support team at +919319748512 (WhatsApp only).
Free Shipping
We have free home delivery available for all orders.
7-Day Return/Exchange
You can Exchange/Return within 7-Days of delivery.
Cash on Delivery
We have COD available for all orders.
Let customers speak for us
I really liked the swim shorta. It is stylish and comfortable, and looks really good when worn with the blue padded swim top. Additionally, the shipping was fast, which I really appreciated.
I really liked the padded swim top. It is stylish and comfortable, and looks really good when worn. Additionally, the shipping was fast, which I really appreciated.
Good product but your sizes is fit smaller then normal sizes. I ordered an large and normally I take medium and it was too small.
Amazing product good fitting. I like it.
The color and pattern are beautiful and I feel very comfortable. The fabric is thick and soft. overall its very good product.
The material and quality was very good. Thankyou.
Acha tha, fitting nice.
Fitting very nice. Good quality, overall it's a very nice swimwear.
Good
Very good product, Good quality.
I really liked the product. It was very good. fitting nicely. I can easily wear it in public place too.
Your swimming costume is very nice, but I had mistakenly ordered a bigger size so I had to return it. But I liked your products, so I will order again.
The swimming sit is Amazing in fabric nice fitting and looks as well.
Good product
product received same as picture. Quality is excellent and perfect fitting.
FAQs
What will be the delivery time?
The delivery time for your order will depend on the shipping method you choose at checkout. We offer two options to cater to your needs.
If you opt for our standard delivery, which is free of cost, you can expect your package to arrive within 3-5 business days.
For those who require faster delivery, we offer express shipping at an additional cost of ₹100. Please note that express shipping is only available for prepaid orders. With express shipping, you can receive your items in just 1-2 business days.
How can I make refund/exchange from your website?
We're excited to announce that you can now process refunds and exchanges directly through your account on our website. Simply log in to your account and follow the prompts to request a return or exchange.
If you prefer, you can also reach out to our customer support team via WhatsApp at +919319748512. Our dedicated support representatives are ready to assist you with your refund or exchange request.
We are committed to enhancing your shopping experience and ensuring your satisfaction. Please don't hesitate to contact us via WhatsApp if you need any assistance. We're here to help!
Will I get refund or store credits, in case of returns?
In case of returns, we offer a full refund, excluding the shipping cost. However, please note that the exclusion of shipping cost applies only to orders placed with express shipping.
For prepaid orders, the refund process is automated and typically takes 3-5 days to reflect in your source account. On the other hand, for Cash on Delivery (COD) orders, we process refunds manually via payment platforms such as GPay or Paytm. This manual process occurs once every 10 days. Therefore, in the worst-case scenario, you can expect to receive your refund within 10-15 days.
Is Cash on Delivery Available?
Yes, it is available. You can opt for Cash on Delivery (COD) at the checkout.