SHIPPING POLICY
At Cukoo, we are committed to providing our international customers with a seamless shopping experience. Please review our shipping policy to understand the process and terms:
Order Processing:
- Order Handling: We aim to process and ship your orders within 2 business days after purchase confirmation.
- Order Confirmation: Once your order is shipped, you will receive a confirmation email with tracking details.
Delivery Time:
- Estimated Delivery: Orders are typically delivered within 15-20 business days, depending on your location and any potential customs processing delays.
- Tracking: You can track your order using the tracking information provided in your confirmation email.
Shipping Charges:
- Non-refundable Shipping Fee: In case the customer refuses to accept the parcel, we will issue a refund for the order once we receive the package back. However, please note that the original shipping fee, approximately $15-$25, will not be refunded.
Customs and Duties:
- All applicable customs duties and taxes are already included in the price, so you won't have to pay any additional fees upon delivery.
We strive to ensure your shopping experience with Cukoo is as smooth and satisfying as possible. Should you have any questions or concerns regarding your order, please feel free to contact our customer service team. We're here to help!
Thank you for shopping with Cukoo!